Monday, October 15, 2012

Microsoft Outlook 2003 Crashes at startup and will only open in safe mode


q: Microsoft Outlook 2003 crashes at startup.  But it will successfully open in safe mode.
When Outlook crashes it generates events 1000 & 2001 in the Application Event Log:

Event 2001
The description for Event ID ( 2001 ) in Source ( Microsoft Office 11 ) cannot be found. The local computer may not have the necessary registry information or message DLL files to display messages from a remote computer. You may be able to use the /AUXSOURCE= flag to retrieve this description; see Help and Support for details. The following information is part of the event: Microsoft Office Outlook, Outlook failed to start correctly last time.  Starting Outlook in safe mode will help you correct or isolate a startup problem in order to successfully start the program.  Some functionality may be disabled in this mode.

Event 1000
The description for Event ID ( 1000 ) in Source ( Microsoft Office 11 ) cannot be found. The local computer may not have the necessary registry information or message DLL files to display messages from a remote computer. You may be able to use the /AUXSOURCE= flag to retrieve this description; see Help and Support for details. The following information is part of the event: outlook.exe, 11.0.8326.0, 4c1c2372, mso.dll, 11.0.8341.0, 4e29b116, 0, 0033563e.


a: Big thanks to Rarivera who posted this solution here as it worked perfectly.

Try renaming outcmd.dat to .old and restart Outlook. All the Toolbars will reset then.
This is quite a common problem with Outlook. The default location for this file is:
C:\Documents and Settings\%username%\Application Data\Microsoft\Outlook