Monday, October 16, 2023

Google Workspace - We couldn’t verify it’s you

q: Customer called with Google Workspace blocking their access to log into a user account via webmail.
    We couldn’t verify it’s you
    We want to make sure it’s really you trying to complete this action.
    To help us verify it’s really you
    Use a device and browser you’ve signed in on before
    Use a familiar Wi-Fi network, such as at home or work

a: Simply disable login challenge and it will let you through.
    Log into Google Workspace Admin
    Click users
    Click the user / username affected
    Click the ‘Security’ section
    Click ‘Login challenge’ - Turn off identity questions for 10 minutes after a suspicious attempt to sign in
    Click <TURN OFF FOR 10 MIN>
    Then try to log in as that user again.

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