ESET Remote Administrator Console - License Manger

Q: ESET ESET Remote Administrator Console - License Manager is displaying the wrong company license.
A: Apparently, the license files are stored in a folder.  We performed these steps to fix the situation.

1. Make sure you have the newest license file "nod32.lic" for NOD32 from ESET Support.
2. Stop the "ESET Remote Administrator Server" service.
1. net stop era_server
3. Browse to: C:\Documents and Settings\All Users\Application Data\ESET\ESET Remote Administrator\Server\license\
1. Move all files to another folder for archive/safety.
4. Start the "ESET Remote Administrator Server" service.
1. net start era_server
5. Open ESET Remote Administrator Console. You'll be presented with the warning below that you're "connected to a trial version of ESET Remote Administrator Server". Click OK
6. Warning Message:
7. 
8. Once you click OK, you'll be presented with the License Manager:
9. Simply click Browse select the file, click OK. 
10. You'll be asked if you want to Upload to Server, click OK and you're done.

Optitek PDS version 9 hangs at exit

Issue: When our customers would close their application PDS 9 it would hang, then EKRN.exe (their anti-virus product) would spike the CPU to 100%.

Solution: Using ProcMon.exe we were able to identify a conversation between ekrn.exe and c:\windows\pds9.ini.  We simply created an exclusion for c:\windows\pds9.ini and that fixed it.

Notes: ESET was really pretty smart about it.  We added an exclusion for c:\* (single star not *.*).  That fixed it. We removed it then filtered down for "C:\Documents and settings\*", "C:\Program Files\*" then finally "C:\windows\*".  Then we fired up Procmon.exe, set a filter of ( Path | contains | "c:\windows" ) then closed PDS9.exe.  We instantly saw the conversation between ekrn and pds9.ini and knew what was wrong.