IT Assistant will not launch because a dependent component is not installed. This may happen if :
- Automatic prompting for ActiveX controls setting is disabled.
- Enable Automatic prompting for ActiveX controls under ActiveX controls and plug-ins in the security zone that IT Assistant is classified in. Close the browser and launch IT Assistant in a new browser window. You can disable this setting after the component is installed.
Note: If you install the component from the information bar (yellow bar at the top) of the browser, IT Assistant may still fail to launch on certain operating systems.
- Enable Automatic prompting for ActiveX controls under ActiveX controls and plug-ins in the security zone that IT Assistant is classified in. Close the browser and launch IT Assistant in a new browser window. You can disable this setting after the component is installed.
- You have canceled the installation of the component.
A: If you follow the steps above and the site still won't load but it used to work - try JAVA! Someone installed the very latest "Java(TM) 6 Update 26" version of JAVA. Once Update 26 was uninstalled, leaving only "Java(TM) 6 Update 3" the version that is installed by IT Assistant the site loaded.
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