Monday, August 8, 2011

Dell OpenManage IT Assistant - IT Assistant will not launch because a dependent component is not installed.

Q: Server recently received a number of updates and now IT Assistant will not load.

IT Assistant will not launch because a dependent component is not installed. This may happen if :
  1. Automatic prompting for ActiveX controls setting is disabled.
    • Enable Automatic prompting for ActiveX controls under ActiveX controls and plug-ins in the security zone that IT Assistant is classified in. Close the browser and launch IT Assistant in a new browser window. You can disable this setting after the component is installed.
      Note: If you install the component from the information bar (yellow bar at the top) of the browser, IT Assistant may still fail to launch on certain operating systems.
  2. You have canceled the installation of the component.

A: If you follow the steps above and the site still won't load but it used to work - try JAVA! Someone installed the very latest "Java(TM) 6 Update 26" version of JAVA.  Once Update 26 was uninstalled, leaving only "Java(TM) 6 Update 3" the version that is installed by IT Assistant the site loaded.