Thursday, February 10, 2011

Mozilla Firefox won’t start

Issue: Never seen this before.  Mozilla Firefox wouldn’t start.  Customer was running Windows Vista and you can run the firefox.exe or the shortcut & nothing happens.

Resolution:
  1. open Command Prompt
  2. "C:\Program Files\Mozilla Firefox\firefox.exe" -ProfileManager
  3. when the prompt comes up, delete the profile, create a new one then start it up.