Sunday, July 11, 2010

Windows XP will not unlock

ISSUE: We have a customer running Windows XP Pro clients attached to a Windows 2003 server.  They are all domain members.  Occasionally the users will report that their workstation is locked and they cannot unlock it.   A reboot is all the fixes it.

SOLUTION:  Put the domain name in the user name field (eg: fixit.local\steve.adams).  The unlock window doesn't have a third field to select the domain and for some reason windows appears to be looking locally.  This tells the computer to use the domain account.