Monday, May 30, 2016

Y-U0003-DEL5 Dell Multimedia Keyboard - Media keys not working

q: Customer called with an issue where the multimedia keys on their Dell Y-U0003-DEL5 keyboard were not working. eg: next, mute, previous, etc.  This is on a new Windows 10 system.

a: We found this article that directed them to delete the "HID Keyboard Device" from Device manager, then either "scan for hardware changes" in device manager or unplug the usb keyboard and plug it back into the system. We performed the latter and they keys immediately started working.

UPDATE: That only worked for a short time. But it seems pressing CTRL or ALT and that multimedia button makes it work now. eg: CTRL+>>| (next)