Thursday, December 8, 2011

ESET Remote Administrator Console - License Manger

Q: ESET ESET Remote Administrator Console - License Manager is displaying the wrong company license.
A: Apparently, the license files are stored in a folder.  We performed these steps to fix the situation.

  1. Make sure you have the newest license file "nod32.lic" for NOD32 from ESET Support.
  2. Stop the "ESET Remote Administrator Server" service.
    1. net stop era_server
  3. Browse to: C:\Documents and Settings\All Users\Application Data\ESET\ESET Remote Administrator\Server\license\
    1. Move all files to another folder for archive/safety.
  4. Start the "ESET Remote Administrator Server" service.
    1. net start era_server
  5. Open ESET Remote Administrator Console. You'll be presented with the warning below that you're "connected to a trial version of ESET Remote Administrator Server". Click OK
  6. Warning Message:
  7. Once you click OK, you'll be presented with the License Manager:
  8. Simply click Browse select the file, click OK. 
  9. You'll be asked if you want to Upload to Server, click OK and you're done.