Tuesday, January 5, 2010

Dell PowerEdge Server RAID Controller firmware corrupted

Issue: Our customer has a Dell PowerEdge 830 with no RAID controller. We added an Adaptec 1420SA and 2 SATA Hard drives. Then when we installed the Dell Open Manager we started seeing this message:

Device:SERVERNAME 1.1.1.1, Service Tag:xxxxxx, Asset Tag:, Date:01/05/10, Time:09:36:07:000, Severity:Warning, Message:Alert message ID: 2166, Controller warning. The RAID controller firmware and driver validation was not performed. The configuration file is out of date or corrupted. C:\Program Files\Dell\SysMgt\sm/cfg/, system, Controller 0 (PERC 2 Family)

What we tried:
1) renamed the file C:\Program Files\Dell\SysMgt\sm\cfg\adapver.cfg - just changed the message above to "The RAID controller firmware and driver validation was not performed. The configuration file cannot be opened. C:\Program Files\Dell\SysMgt\sm/cfg/adapver.cfg"
2) edited the file - couldn't make sense of it - so we tried changing lots of values with no change in the message.
3) uninstalled 'Dell OpenManage Server Administrator'
4) re-installed 'Dell OpenManage Server Administrator' version 6.2 from dell's website


What worked:
1) edit this file C:\Program Files\Dell\SysMgt\sm\stsvc.ini
2) find this section:
; Enable/disable the firmware and driver version check at startup of the Systems Management Data Manager.
DepCheck=Off
NRSDepCheck=On
3) Change DepCheck from On to Off as you see above.
4) To confirm - restart the 'DSM SA Data Manager' service.