'Agent XPs' component is turned off as part of the security configuration for this server. A system administrator can enable the use of 'Agent XPs' by using sp_configure.
[caption id="attachment_207" align="alignnone" width="611" caption="Agent XPs component is turned off"][/caption]
Our first google search lead us to an MSDN article that provide SQL commands to run:
sp_configure 'show advanced options', 1;
sp_configure 'Agent XPs', 1;
Those commands provided these results which actually got us closer to the fix:
We searched and found that AWE was enabled within SQL Server. This lead us to another Microsoft article that related AWE to a local security policy setting and the fix.
FIX: Edit local security policy / Local Policies / User Rights Assignment / Lock pages in memory properties - add to this group the account used to run the SQL Services.