Google Workspace - We couldn’t verify it’s you

q: Customer called with Google Workspace blocking their access to log into a user account via webmail.
    Google
    We couldn’t verify it’s you
    We want to make sure it’s really you trying to complete this action.
    To help us verify it’s really you
    Use a device and browser you’ve signed in on before
    Use a familiar Wi-Fi network, such as at home or work

a: Simply disable login challenge and it will let you through.
    Log into Google Workspace Admin https://admin.google.com/
    Click users
    Click the user / username affected
    Click the ‘Security’ section
    Click ‘Login challenge’ - Turn off identity questions for 10 minutes after a suspicious attempt to sign in
    Click <TURN OFF FOR 10 MIN>
    Then try to log in as that user again.