Tuesday, July 26, 2011

Outlook 2003 - Can't Print HTML - Print Preview Grayed out

Q: Customer came to us with Outlook 2003 on Windows XP and could not print HTML formatted emails. But TXT emails printed just fine.  When they attempted to print an HTML email they would get Internet Explorer Script Error popup: "An error has occurred in the script on this page"
Used CCLEANER to remove temporary internet files. Re-opened Outlook. Still nothing.
A: Start -> Run -> Type "regsvr32 ole32.dll" (without quotes) -> Ok.  Printed just fine.