A: Consider using the online chat feature then turn off your brain and do what the techs ask you to, step by step.
Explanation - Received a laptop in with CRC errors within the operating system. Ran Dell's brief DIAG (with the system off hold the Fn button down then press / release power then let off Fn) which of course found nothing. Tried to run the extended DIAG but the system said the diag partition was not installed.
The HD was a Samsung so I ran the Samsung HDD and it found bad sectors. I took screen shots of the diag to submit to dell.
Called Dell Tech support and explain the situation and offered the screen shots of the bad sectors.
Dell - Please run the diag
Me - I ran the Diag & here's an error
Dell - Thank you, could you please run the Diag?
Me - I already did do you not believe me?
Dell - not that I don't believe you, I just need you to run the Diagnostics.
Me - I already did, it said the system has bad sectors.
Dell - Thank you, could you please run the Diagnostics?
Called back a second time with similar results.
Finally found the Dell Drivers CD that has the bootable diagnostic. Ran the full diag & it found errors on the drive & spit out a proprietary Dell Error code. I opened a chat window with a technician provided the Service Tag and the Error code. He was convinced and started the process of sending me a HD.