Saturday, February 21, 2009

How to Reinstall Help and Support

“Help and Support” is missing after you upgrade to Windows Server 2003 Service Pack 2

SYMPTOMS
After you upgrade a Microsoft Windows Server 2003-based computer to Microsoft Windows Server 2003 Service Pack 2 (SP2), Help and Support is missing when you click Start. Additionally, the Help menu is missing in programs that are running on the Windows Server 2003 SP2-based computer.
Additionally, when you type msinfo32.exe or Helpctr.exe at a command prompt to try to start Help and Support manually, you receive the following error message:
Windows cannot open Help and Support because a system service is not running. To fix this problem, start the service named ‘Help and Support’.
However, when you start the Services Microsoft Management Console (MMC) snap-in, the Help and Support service is not listed.

RESOLUTION
To resolve this problem, reinstall the Help and Support service. To do this, follow these steps:
  1. Click Start, click Run, type cmd in the Open box, and then click OK.
  2. At the command prompt, locate the following folder: %windir%\PCHealth\HelpCtr\Binaries
  3. At the command prompt, type the following commands, and then press ENTER after each command:
    1. HelpSvc.exe /regserver /svchost netsvcs /RAInstall
    2. HSCUpd.exe -i hscmui.cab
    3. HSCUpd.exe -i hscsp_s3.cab       (or hscsp_l3.cab dir might be necessary)