No Audio from Google Chrome

q: The computer plays audio fine, but audio from Google Chrome (eg: Pandora) will not play.  Further, Chrome does not show up in the Audio Mixer with other applications.
a: After some digging this seemed like a pretty common issue.

One recommendation was:

As a possible workaround (mostly to confirm/refute hypotheses), could people try one or both of the following:
(1) Setting their speaker config to 2/2.1 if it's currently set up for 5/5.1/7/7.1, etc.?
(2) Setting their default audio format to 48 kHz (or 96 kHz, or even 88.2 kHz)?

In the end, the user changed their settings from:
Mono & 16 bit 44kHZ to:
Stereo and now it works.

QuickBooks on Server 2008 Security too High

q: A customer installed QuickBooks 2011 on a Windows 2008 Server.  QuickBooks would not run because Internet Security was too high.  The suggestion from QuickBooks was to lower the slider for the Internet Security Zone but it is locked.

a: We found this great article that suggests running "Configure IE ESC" from Server Manager.  We did.  Then we disabled Internet Explorer Enhance Security Configuration "IE ESC" for Administrators.  We re-opened QuickBooks without the security error.

Enable Leverage Browser Caching on GoDaddy Hosted site

q: The customer has a site hosted with GoDaddy.  They recently ran Google's PageSpeed against the site.  The extension suggested leveraging Browser Caching.

a: We will provide answers for a few hosted solutions to save time:

• For IIS
• Select the Site on the left.
• Double-Click "HTTP Response Headers" in the middle
• Click "Set Common Headers" on the right
• Check (X) Expire Web Content
• Check (X) After 7 Days (Google Recommended)

• For Apache
• edit the .htaccess file to include these lines for 1 day

<FilesMatch ".(jpg|jpeg|png|gif|css|js|ico)$">

Header set Cache-Control "max-age=86400, public"

</FilesMatch>

Adobe Reader Installer Error 1327

q: While trying to install the most recent version of Adobe Reader, we were confronted with an error 1327 referencing a mapped drive letter.  The install/upgrade would not continue.

a: We have seen these before on systems using My Document redirection.  The immediate and quickest way around this is to use a local account.  Log out of the domain account or other account with the problem and simply log in using a different local account and Adobe should have no problem installing.

Dell R710 BIOS Boot Manager

q: Which button should I press during post to enter the BIOS Boot Manager on a Dell R710?

a: F11.  This YouTube video was very helpful since we are not onsite and can't see the screen.

SkyDrive vs SkyDrive Pro

q: With the installation of Office 2013 came a program called SkyDrive Pro 2013.  We were presented with this screen. What does it do?

a: SkyDrive is the free version that connects you to your files on the skydrive website.  SkyDrive pro is for customers of Office 365 or SharePoint.

Which DVD Format is more compatible

q: The question was raised, when burning a DVD from a PC to be used in a home entertainment component player, which format is more widely supported/compatible DVD-R or DVD+R?

a: If we are to believe the information on this page it would seem DVD-R has a greater chance of working.


DVD-R and DVD-RW

• DVD-R was the first DVD recording format released that was compatible with standalone DVD Players.
• DVD-R is a non-rewriteable format and it is compatible with about 93% of all DVD Players and most DVD-ROMs. 
• DVD-RW is a rewriteable format and it is compatible with about 80% of all DVD Players and most DVD-ROMs. 

DVD+R and DVD+RW

• DVD+R is a non-rewritable format and it is compatible with about 89% of all DVD Players and most DVD-ROMs. 
• DVD+RW is a rewritable format and is compatible with about 79% of all DVD Players and most DVD-ROMs.